MAINTENANCE SERVICE BENEFITS

The help you need without hiring additional staff!
  • Dedicated Account Manager

    You will be assigned a dedicated account manager will learn your business needs inside & out. Your account manager will supervise all ongoing tasks associated with your business.

  • Project Management Dashboard

    You will have access to our online project management board. Login and assign tasks to our team fast. You can also check our time logs or the status of your most recent task.

  • Day-to-Day Website Changes

    Let us update your ecommerce website with promotional banners, new pages, holiday notifications or small front-end changes. Save your valuable time for more urgent business matters!

  • Fixing Urgent Issues

    Your urgent issues are prioritized and resolved fast. No waiting & wondering when tech support will get back with you. When you need Web Ecommerce Pros the most, we'll be here!

  • Inventory Update

    Updating your inventory catalog is critical for your ecommerce website. You can rely on Web Ecommerce Pros to keep your products up to date. Every item, description, SKU and detail will be in place!

  • Store Improvements

    We will alert you to fresh ideas and new features that could benefit your online store. Add your idea to your wishlist on our project dashboard. We'll research it & provide you with an estimate.

  • Speed Optimization

    A fast loading website is now a mandatory SEO ranking factor. Fast loading sites also increase conversions. We will optimize your website for speed & then monitor it to make sure it remains optimized.

  • On Site SEO

    Our team will assess and make improvements to all on-page ranking factors including key word selection and optimized code to improve site speed.

Note: Larger tasks & projects that require additional hours will be quoted as separate projects.

WHAT IS THE PROCESS?

  • Our experts discuss your business requirements & goals with you and a customized proposal is prepared
  • Agreement is signed & the first month of service is started
  • A dedicated account manager is assigned to you & you are introduced to your team
  • Your account is configured in our client dashboard where you can begin uploading tasks
  • Time is logged in our client dashboard for every task you assign
  • Enjoy easy access to check on jobs & time logs at any time during the month
  • Upon completion of the first month a detailed hours report & invoice is sent to you for review
  • If there are any concerns or adjustments that need to be made regarding hours logged and tasks completed, we will resolve them immediately

FREQUENTLY ASKED QUESTIONS

1- Do I need a minimum commitment?

Yes, since we will be dedicated a specific staff member as your account manager and will be allocating resources for your project, we can only make this possible with a monthly commitment. You can start with as little as 5 hours a month!

2- What is the pricing structure?

Smaller plans begin at $50 an hour. We offer discounts based on the number of hours you reserve each month. The more time you reserve each month, the lower your hourly rate will be.

3- What if I do not use all the hours in my contract?

We have 20% rollover policy. Which means up to 20% of your unused monthly time commitment will be rolled over to the next calendar month.

4- How can I terminate the contract?

Very simple, just provide notice 30 days in advance.

5- How will I communicate with you?

We prefer communication through our client project management dashboard. However, in the case of an emergency, you can also contact us via email, Skype and telephone.

6- What is the turn around time?

Every customer support ticket is replied to within 24 hours. In emergency situations, your issue will be made a top level priority.

7- What are your payment methods?

Credit Card – Paypal – Check

Get Started Now By Getting A Free Quote

or Talk to an expert : 888-711-2347

WHY SHOULD YOU HIRE WEB ECOMMERCE PROS?

When you hire Web Ecommerce Pros, you are hiring a first rate, multi-faceted ecommerce company.
We aren't happy unless you are 100% satisfied with our services.
  • Around The Clock Support

    This means your work gets done faster and more efficiently. Day or night, someone at Web Ecommerce Pros is always working on your project.

  • Dedicated US Based Account Managers

    You'll experience fast, easy and clear communication from your project account manager based in the United States.

  • Full Service Ecommerce Partner

    Get ecommerce design, development, maintenance and marketing solutions all under one roof. One point of contact for all of your needs.

  • Experience With All Major Shopping Cart Platforms

    Take advantage of our knowledge of all of the major ecommerce platforms. Shopify, BigCommerce, Volusion, Magento and more...

  • Transparency & Collaboration

    You're in complete control of your ecommerce projects with full access to monitor the status of your projects at all times.

  • 15+ Years Experience

    We have helped hundreds of clients start and improve their ecommerce business with our ability to provide original and smart solutions.

Our Recent Projects

Strive not to be a success, but rather to be of value. - Albert Einstein
Have a project in mind? Get Free Consultation

Testimonials

They are an extension of our company. From creation to troubleshooting, they are always available to help at a moment's notice. Complete competency and proven honesty. They can add and modify custom code, manage app installs and in our case, act as overseers of any critical third party changes to our sites. They have earned our complete trust. They are in fact the "A" team and I recommend them with no hesitation.

Ray Lorenzo - Jupiter, FL
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